Delivery & Returns 

WE OFFER 2-3 WORKING DAY DELIVERY AS STANDARD.

Any order placed before 4.30pm will be dispatched next working day and should be with you within 48 hours, although sometimes it may take a little longer. Delivery is free on all orders over £60, below that we charge a flat rate of £7. We are currently unable to ship outside of England, Scotland and Wales. Shipping to the Scottish highlands and other hard to reach places may incur an extra shipping fee. 

 

Returns

We always try our utmost to ensure you get the best experience but if something goes wrong, drop us an email at customerservice@thehopvault.com and we'll try and make it right.

 

Missing Items

If for some reason we're unable to fulfill your entire order we will try to contact you to arrange a swap. In the event we cannot contact you we'll refund the unavailable items and ship the rest of your order.